Privacy Policy

Our Commitment to Privacy

haven sened respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you visit our website or use our interior design services in Singapore.

Information We Collect

Personal Data You Provide:

• Contact information: name, email address, phone number
• Property details: address, type of residence, space dimensions
• Project information: design preferences, budget range, timeline
• Communication data: messages sent through our contact forms or email

Automatically Collected Data:

• Technical data: IP address, browser type, device information
• Usage data: pages visited, time spent on site, navigation paths
• Cookie data: preferences and session information (see our Cookie Policy)

How We Use Your Information

We process your data for the following purposes:

• Service Delivery: To provide interior design consultations and services
• Communication: To respond to inquiries and maintain project communication
• Business Operations: To manage contracts, invoicing, and scheduling
• Improvement: To enhance our services and website functionality
• Marketing: To send relevant information about our services (with consent)
• Legal Compliance: To fulfill tax and regulatory obligations

Legal Basis for Processing

We process your personal data based on:

• Consent: For marketing communications and optional services
• Contract: To provide the design services you request
• Legitimate Interest: For business operations and service improvement
• Legal Obligation: To comply with Singapore tax and regulatory requirements

Data Retention

We retain your data for the following periods:

• Contact form submissions: 3 years from last interaction
• Project records and contracts: 5 years after project completion
• Financial records: 7 years (required by Singapore regulations)
• Marketing data: Until consent is withdrawn

Data Security

We implement appropriate security measures to protect your data:

• Secure SSL encryption for data transmission
• Regular security audits and updates
• Access controls limiting data access to authorized personnel
• Secure data storage with reputable hosting providers
• Breach notification procedures (within 72 hours if required)

Your Rights

Under Singapore's Personal Data Protection Act, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data
• Portability: Receive your data in a structured format
• Object: Object to certain types of data processing
• Withdraw Consent: Withdraw consent for marketing at any time

To exercise these rights, contact us at: [email protected]

Third-Party Services

We may share data with trusted third parties:

• Cloud hosting providers for website operations
• Email service providers for communication
• Payment processors for transaction handling (if applicable)
• Analytics services to improve website performance

These providers are contractually obligated to protect your data and use it only for specified purposes.